Cookie Policy & Personal Data Processing Terms
Cookie Policy
What Is a Cookie?
Almost every company that offers products or services to its customers through a website uses cookies. We also use cookies to give you a better, faster and safer shopping experience and to develop our products and services in line with your requests and needs. A cookie is a small text file stored on your device (for example, a computer or mobile phone) when you visit a website. Cookies can be stored on your device by your browser during your first visit to a website. When you visit the same site again with the same device, your browser checks whether there is a cookie saved on your device for that site. If there is, it sends the data in that record to the website you are visiting. This allows the website to recognise that you have visited before and tailor the content shown to you accordingly.
Why Are Cookies Used?
Some cookies allow the website to remember the preferences you used on previous visits, making your subsequent visits much more user-friendly and personalised.
Managing and Deleting Cookies
To change your cookie preferences, or to block or delete cookies, simply change your browser settings. Most browsers let you control cookies by accepting or rejecting them, accepting only certain types of cookies, or being alerted by the browser when a website wants to store a cookie on your device. You can also delete cookies previously saved in your browser. How cookies are managed or deleted may vary depending on the browser you use. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Category 1 – Strictly Necessary Cookies
These cookies are essential for browsing the website, accessing its secure areas and recording permissions. Without these cookies, services you request, such as the shopping cart or checkout page, cannot be provided.
COOKIE
DESCRIPTION
__cfduid
Manages secure network traffic. Stored for 1 year
__sharethis_cookie_test__
Checks the browser’s cookie compatibility when entering the site.
csrftoken
Prevents Cross-Site Request Forgery (CSRF).
Category 2 – “Statistics” Cookies
These cookies collect information about how visitors use the website. For example, they let us know which pages visitors go to most often and whether they receive error messages from web pages. These cookies do not contain information that identifies a visitor; they collect information anonymously.
COOKIE
DESCRIPTION
_ga
A cookie associated with Google Universal Analytics. It is used to distinguish unique users by assigning a randomly generated number as a client identifier, and to calculate visitor, session and campaign data for site analytics reports. Stored for 2 years.
_gat
Associated with Google Universal Analytics – limits data collection on high-traffic sites. Stored for 1 minute.
_gid
Stores user analytics for 24 hours.
_hjid
Assigns the user a statistical identifier. Stored for 1 year
ajs_anonymous_id
Tracks user activity.
collect
Tracks mobile device activity and shares this data with Google Analytics.
Category 3: Targeting / Advertising Cookies
These cookies are used to measure the effectiveness of advertising campaigns and the number of ads based on your interests. They are usually placed by advertising networks with the website operator’s permission. They remember the websites you visit and share this information with other organisations, such as third-party advertisers. Very often, targeting cookies link to other advertisers’ sites. These are not cookies for which Derimod is the first-party operator; targeting is based on permissions previously given by users.
_asc, _auc, atrk.gif
Used for visitor data analysed by Alexa, an Amazon company. Retention periods vary, from the length of the visit at the shortest to 1 year at the longest.
Fr, Fbp,tr
Cookies provided by Facebook and used for advertising purposes; stored for 6 months.
Ads
A Google AdWords cookie that provides visitor data.
lang
A cookie that remembers the site language. Stored for the duration of the session.
__tld__
Used to serve ads based on user preferences. Stored for the duration of the visit to the website
_hjIncludedInSample
Allows the user to be kept in a statistical sample. Stored for the duration of the session
ajs_user_id
Segments users based on their activity on the site. Stored for 1 year
ajs_group_properties
Used to segment users in order to provide more tailored advertising. Stored for 1 year
sc_timings
Shows which products the user has viewed. Stored indefinitely
Retention Period
Cookies are stored for different periods:
Session Cookies: Session cookies are only stored for the duration of your visit to our website, so the cookie is used only during your current visit to our website or browser session.
Persistent Cookies: Persistent cookies are stored on the hard drive of your computer or mobile device beyond your visits to our website or a browser session. They allow us to recognise you on your next visit and make our website easier to use.
Time-Limited Cookies: There are also cookies defined by programs placed on the site and limited to a certain period.
PRIVACY NOTICE UNDER THE PERSONAL DATA PROTECTION LAW
As DOWNA TEKSTİL SANAYİ VE TİCARET A.Ş., in our capacity as data controller under Personal Data Protection Law No. 6698, we may process the personal data of our customers and visitors in connection with membership and purchases through our website. With this privacy notice, we inform you of our mutual rights and obligations under the provisions of the Law.
Your personal data may be processed physically, or in connection with your website membership or purchases, for the purposes of ensuring the security of our Company buildings and facilities, ensuring the legal, technical and commercial security of the Company and persons in a business relationship with it, creating and tracking visitor records and ensuring physical security, under the processing condition in Article 5(2)(f) of the Law: “processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject”.
Your collected personal data may be transferred, limited to the purpose stated above, to legally authorised public institutions, within the personal data processing conditions and purposes set out in Articles 8 and 9 of the Law.
Your personal data is collected by our Company by physical and electronic means when you visit our Company buildings, facilities and web pages.
Your Personal Data, How It Is Obtained and the Purposes of Processing
Your personal information is obtained directly from you electronically when you visit our website, become a member, share information in phone or email correspondence, buy goods or services from our site, or otherwise enter into a commercial or legal relationship with us. This data, in particular your identity information (name, surname, gender, date of birth), your contact details (email address, address and telephone details), data about products you purchase within our company’s field of activity, your comments and opinions and other personal data you share with us, and audio data recorded during calls with Customer Service, will be processed by our company on the lawful grounds set out in Article 5(2) of the Law, for the formation and performance of the contract and within the scope of our legitimate interest.
Within our company, your personal data is processed for purposes such as carrying out goods/services sales and after-sales support processes, customer loyalty processes, customer relationship management processes and customer satisfaction activities, ensuring physical security, carrying out marketing analysis, carrying out advertising/campaign/promotion processes and conducting activities in compliance with legislation, tracking requests/complaints, communication activities and fulfilling legal obligations.
2 – Legal Grounds for Processing Personal Data
For personal data that does not fall under one of the lawful grounds stated above in Article 5/2 of the Law, we will ask for your explicit consent as required by law, and for your permission to send you commercial electronic messages (SMS, email). You can give your consent digitally, with the same legal standing as written, signed consent in our stores where applicable, by ticking the relevant boxes and clicking the sign-up button to accept the membership agreement and this privacy notice on our website. After reviewing the electronic communication consent text and the personal data processing notice presented to you digitally (SMS, MMS, mobile push, email, etc.), if you agree, your consent will be complete once you give the cashier the code generated just for you and sent to your mobile phone, known to no one but you.
Your name, surname and contact details (telephone, mobile phone, email address) will be processed within the scope of your commercial electronic communication consent in order to send you advertising, campaigns and other commercial messages about our products and services. You can give your commercial electronic communication consent by ticking the relevant box on our website and clicking the sign-up button.
3 – Purposes for Which Personal Data Will Be Processed
Your collected personal data will be processed
for our business units to carry out the work needed for you to benefit from the products and services offered, and to run the related business processes;
planning and carrying out sales processes for products and services;
tracking contract processes and legal claims
providing after-sales support services
tracking requests and complaints
carrying out communication activities
ensuring physical security
carrying out logistics activities
carrying out finance and accounting processes
conducting activities in compliance with legislation
carrying out and auditing business activities
carrying out goods/services production and operational processes
carrying out risk management processes
for these purposes, on the legal grounds set out in Article 5(2) of the KVKK: “a) it is expressly provided for by law”, “c) processing the personal data of the parties to a contract is necessary, provided that it is directly related to the formation or performance of that contract”, “ç) it is necessary for the data controller to fulfil its legal obligation”, “e) data processing is necessary for the establishment, exercise or protection of a right”, and “f) data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject”.
Your personal data will be processed with your explicit consent for the purposes of planning and carrying out marketing processes for products and services, carrying out profiling and analysis, tailoring and recommending products and services to you based on your preferences, usage habits and needs, sending advertising, promotional and other commercial electronic messages to the contact details you have shared with your consent, and sharing it with third parties whose services we use to send these messages.
Responsibility for sharing the data of third parties in delivery processes lies with you.
4 – Sharing and Transfer of Data
The personal data stated above may be shared, provided that adequate and effective measures are taken in accordance with the security and confidentiality principles set out in the legislation, and for the purposes listed above, with public institutions or organisations legally authorised to request this data, suppliers with whom we have agreements as part of our activities, our business partners and third parties whose services we use and with whom we cooperate (the courier company for delivering products to you, tailors for alterations, our web agency for managing our website, etc.), and with our group company DOWNA TEKSTİL SANAYİ VE TİCARET A.Ş., which uses the same database, within and limited to the personal data processing conditions set out in Articles 8 and 9 of Law No. 6698.
Your personal data will be transferred without seeking your explicit consent, in accordance with Article 8(2)(a) of the KVKK, for the following purposes:
It will be shared, if necessary, with notaries, enforcement offices and/or courts for the purpose of carrying out finance and/or accounting work related to the collection of fees for products and services.
It will be shared, if necessary or upon request, with the relevant public institutions and organisations in order to fulfil legal obligations under the applicable legislation.
It will be shared with our lawyers to the extent necessary, within the framework of their duty of confidentiality, in order to follow legal proceedings.
During audits, the relevant personal data will be shared with audit firms.
It will be shared with our suppliers, limited to the purpose, so that our business units can carry out the work needed for you to benefit from the products and services offered and run the related business processes.
Based on your explicit consent, your personal data will be shared with the suppliers whose services we use in order to tailor and recommend products and services to you based on your preferences, usage habits and needs, and to send advertising, promotional and other commercial electronic messages to the contact details you have shared with your consent.
5 – Your Rights Under the Law
As data subjects, if you submit your requests regarding your rights to our company by filling in the personal data application form published at www.lyssahome.com, or in writing with another document containing the mandatory information in the application form, or by registered electronic mail (KEP), secure electronic signature, mobile signature, or using the email address you previously provided to our company and that is registered in our system in a way that allows your identity to be verified, via info@downa.com.tr, or in writing to the postal address below, your request will be concluded free of charge as soon as possible and within thirty days at the latest, depending on its nature. However, if the process requires an additional cost, our company will charge the fee in the tariff set by the Personal Data Protection Board. In this context, data subjects have the right to:
learn whether their personal data is being processed,
request information if their personal data has been processed,
learn the purpose of processing their personal data and whether it is used in line with that purpose,
know the third parties in Türkiye or abroad to whom their personal data is transferred,
request the correction of personal data that is incomplete or inaccurate, and request that the action taken in this regard be notified to third parties to whom the personal data has been transferred,
request the deletion or destruction of personal data if the reasons requiring its processing no longer exist, even though it was processed in accordance with Law No. 6698 and other relevant laws, and request that the action taken in this regard be notified to third parties to whom the personal data has been transferred,
object to a result against them arising from the analysis of processed data exclusively by automated systems,
and claim compensation for damages if they suffer loss due to the unlawful processing of their personal data
For comprehensive information about your personal data, please see the DATA SECURITY AND PRIVACY POLICY on our website, www.lyssahome.com.
DOWNA TEKSTİL San. ve Tic. Ltd. Şti. has published its personal data processing procedures for employees, job applicants, business partners/suppliers, visitors and third parties in its PERSONAL DATA PROCESSING POLICY. This privacy notice has been prepared under Personal Data Protection Law No. 6698 and other related legislation. Necessary changes may be made to this privacy notice in line with changes in the relevant legislation and/or the Company’s personal data processing purposes and policies.
DOWNA TEKSTİL SANAYİ VE TİCARET A.Ş.
(DATA CONTROLLER)
ADDRESS: Fındıklı Mahallesi, Hancıoğlu Caddesi No:55/B, 34854 Maltepe / İstanbul / Türkiye
PHONE: +90 216 471 77 95
MERSİS: 0310136388600001
WEB: www.downa.com.tr
Need Help?
For further help, you can contact us at info@downa.com.tr.
