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Delivery Terms

Shipping costs are covered by the SELLER for orders of 2,000 TL or more, and by the BUYER for orders under 2,000 TL. Whether this policy continues or ends is entirely at the discretion of www.lyssahome.com. Shipping costs are not included in the product price.

Delivery will be made by hand to the BUYER’s address within Türkiye through our contracted courier company. Courier companies may only deliver to districts, towns and other locations outside major cities on certain days of the week; the SELLER accepts no liability for delays that may arise in such cases. In addition, many courier companies do not deliver to villages across Türkiye, or charge an additional fee if they do. Any additional fees arising in such cases are borne by the BUYER.

The address details you provide for purchases on www.lyssahome.com are passed to the courier company automatically, without any changes. Errors that may occur here, or shipments made to an incorrect address, are not a choice made by www.lyssahome.com. If an order has been sent to the wrong address, let us know by email and we will pass the matter to the courier company and make sure it is redirected as quickly as possible.

Products are delivered within the committed time after payment, provided the SELLER has stock available. Except where fulfilment of the ordered Goods/Services becomes impossible, the SELLER hands the Goods/Services over to the courier within 5 (five) business days of the BUYER placing the order, approving the agreement and making the required payment. If, for any reason, the payment is cancelled in the bank’s records, the SELLER is deemed released from its obligation to deliver the Goods/Services.

Invoices are sent together with the shipment. By law, the invoice for your order must be on the outside of your package. For orders sent as gifts, the recipient receives a delivery note and the invoice is sent to you separately. During checkout, you can specify different billing and delivery addresses by ticking the relevant boxes. For gift orders, delivery to the recipient is made with a delivery note, and the invoice is sent to the address you specify.

Every order placed through our website is prepared for shipment with its invoice and handed over to the courier. If, for any reason, your invoice, which by law must be on the outside of your package, does not arrive with your order, you can ask the courier for it; if it still cannot be delivered to you despite your request, you can have a report drawn up for it. If you let us know, we can send the original invoice, or a copy stamped “certified true copy”, to your address as soon as possible.

If there is any deformation or defect in your package when it is delivered, open the package in the presence of the courier and check the physical condition of the product inside before signing the delivery form. If your product has been damaged in any way, do not accept it; return it to the courier and be sure to have a shipping damage report drawn up. Products returned to us in this way are exchanged and sent out again. If the product cannot be sent at that time, your payment will be refunded. Likewise, if during your check before signing the delivery report you find that a product that is not yours, or that you did not order, has been delivered, do not accept the shipment and return it to the courier. If you let us know, the necessary checks will be made and the correct product will be sent once the returned item reaches us.

If your order does not reach you, you can check that the information you gave when ordering is correct, and track the status of your order in the “Order Tracking” section of your account on our website or on the courier company’s website. If your order has been sent to a different address despite all the correct information being provided, please let us know through Customer Service. We will contact the courier company and arrange for your order to be delivered to you.